Utility Bill Errors
Billing errors are more common than you might think, and they can cost your business thousands of dollars in unnecessary charges each year. By understanding common utility billing errors, you can take proactive steps to avoid overpaying.
1. Incorrect Rate Applications
- Businesses are sometimes charged incorrect rates due to outdated account classifications. This error can lead to overcharges, especially for high-usage customers.
- NUR audits our clients’ tariff schedules, utility rate classes, and energy supply contracts to ensure the correct rate application.
2. Misapplied Demand Charges
- Incorrectly calculated demand charges are a frequent issue, resulting in inflated fees that don’t reflect actual usage.
- NUR ensures demand is billed to the tariff law, looks at miscalculated demand charges, and recommends energy efficiency strategies to help businesses lower energy demand.
3. Redundant Surcharges
- Utility companies sometimes add surcharges for specific services, and in some cases, these are double-counted.
- During our comprehensive audits, we look at surcharges, tax rates, late fees, and other line items that could be affecting your total cost for utility.
4. Overestimated Meter Readings
- Estimation errors in meter readings can lead to overbilling, particularly if estimates are consistently higher than actual usage.
- NUR models data to identify meter read errors and outliers that could be impacting your bill.
5. Hidden Fees
- Administrative or environmental fees are often added without clear explanation and may be avoidable in some cases.
- When doing a telecom audit, we often find hidden fees applied to lines that should not be according to the telecom contract. In these cases, we get these fees refunded and help our clients choose a better telecom provider if they choose.
How NUR Can Help
National Utilities Refund specializes in identifying and rectifying these common errors. Our utility bill audit process involves a detailed examination of each charge, ensuring you pay only what you owe. Schedule a free consultation with NUR today to start saving by avoiding these costly errors.
